FAQ

How do you calculate shipping costs?

All orders within the UK and Republic of Ireland include free postage, with no minimum order!

Do you only ship within the UK?

Shipping outside the UK and Republic of Ireland is subject to a flat rate of GBP 6.00.

What payment methods do you accept?

Most people choose to pay via PayPal as it is simple and secure. You are not required to sign up for a PayPal account in order to use the service but it is an easy way to pay via credit or debit card.

You can also pay via bank transfer at the checkout.

How long will it take to process my order? 

Most of my items are handmade to order so unless indicated otherwise on the product listing, they will generally be posted out within 2 weeks of the order being processed. I have lots of orders and a busy family but I do of course aim for the shortest turnaround time possible, so you may find your order is posted out earlier than this.

If you do require your items sooner than this for some reason then please email me on caroline@belleamelie.co.uk and I will advise you of the current lead time and do my best to help you out and get your order to you more quickly .

Do you accept returns? 

I want you to be totally happy with your Belle Amélie purchase, so if you wish to return something for any reason please contact me as soon as possible.

If items are returned in the same state as received, i.e. unworn, washed and with labels still attached, I am happy to exchange or refund (your choice) as long as you contact me within 28 days. Custom items (for example you have requested a different waist measurement on some trousers or a totally bespoke item) are excluded from this unfortunately as I would find it hard to resell.

If your custom item is faulty then of course the above does not apply and I will exchange or refund as appropriate.

In the case of faulty items, I will reimburse your return shipping costs on receipt of proof of posting, otherwise customers are responsible for return shipping. 

 

Belle Amélie is registered for VAT, however, all the items I sell are zero rated for VAT purposes so your item does not include tax.

The VAT registration number is 217486591 and the registered address is

274 Peter St

Macclesfield

Cheshire

SK118EX